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Call us on 01423 706675       Email us at info@communitypartners.co.uk
 

Our aim is to ensure that our client councils and sponsors receive the best possible service at all times.

Customer service approach

Availability. Approachability. Ability.

Customer service is not an add-on to us and it is certainly not just about ‘after-sales service’. It is at the heart of what we do and informs our decisions about the business we run on a daily basis. It advises our approach from the little decisions to the more strategic ones.

That means being there for our clients when they need us. It means listening and taking an interest in our interaction with people – colleagues and clients alike. It also means taking responsibility for queries and issues as they arise, and dealing with them quickly, efficiently and cheerfully.

Our aim is to ensure that our client councils and sponsors receive the best possible service at all times. We’re so driven by this that we have created our own customer service charter and its principles are embedded in our employees’ role descriptions and objectives, backed up by regular training.

We also monitor how we deliver our service and collect regular feedback from clients to check we’re performing on this. So our service is always quality-assured.

In fact, customer service is all about expectation – yours and ours. You can expect to receive a seamless customer service experience from our first contact with you and throughout the course of our relationship with you. Otherwise we want to know about it*: Contact us.

*We’d also like to know if you received a good service as well, obviously.